Head Waiter

JOB DESCRIPTION:

-Responsible for overseeing all aspects of the dining room.
-Ensuring high levels of customer experience.
-Leading a team of waitstaff to deliver excellent quality of service.
-Ensure tables are set up according to the restaurant’s standards before and after each service.
-Maintain clear communication between the Front-of-House (FoH) Team and Kitchen Operations Team.
-Communicate special promotions or menu items to the waitstaff and guests.
-Monitor the stock of dining supplies (menus, table settings, etc.) and inform management when restocking is needed.
-Encourage upselling of high-margin, slow/non-moving, or new menu items, specials/seasonals, or beverages (alcoholic/non-alcoholic).
-Ensure that all food safety, hygiene, and health protocols are being followed by the staff.
-Maintain a clean, comfortable, and safe work and dine-in environment.
-Address customer concerns or complaints in a professional and timely manner, escalating issues with the Corporate Chef, and/or Operations Manager when necessary.
-Guarantees all food and beverages are handled, stored, and served in accordance with safety regulations.

QUALIFICATIONS:
-Candidate must possess previous experience as a waiter/waitress or server, with a minimum of 2-3 years in a Supervisory role.
-Candidate must possess strong leadership, interpersonal, and team management skills with good understanding of Restaurant Operations and service flow.
-Candidate must have strong organizational abilities and attention to detail.
-Candidate must have excellent customer service and communication skills.
-Ability to work in a fast-paced environment and manage multiple tasks at once, especially during peak dining times.
-Ability to handle busy shifts and changing customer needs.
-Shifts may include evenings, weekends, and holidays evenings, weekends, and holidays