Team Leader - Spanish call center account
Taguig, National Capital Region
Posted 21 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position:** Spanish Team Leader (BGC)
**Key Qualifications:**
- Willingness to work in shifting schedules.
- Must be available for on-site work in BGC, Taguig.
- Ability to start immediately.
**Requirements:**
- A minimum of 4 years of customer service experience in the BPO/BPM industry.
- Bachelors degree in any field.
- At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.
- Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).
- Over 2 years in leadership roles.
**Job Responsibilities:**
- Manage teams effectively by handling tasks such as resource planning, career development, performance management, and attrition management.
- Provide coaching and support to team members, helping to bridge knowledge gaps and address skill and motivation issues.
- Address user/customer escalations and develop action plans to resolve any concerns, taking ownership until resolution.
- Regularly implement and oversee internal and external governance.
- Keep the team updated with the latest process changes and individual/team targets.
- Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.
**Benefits:**
- Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one.
- Quarterly performance bonuses.
- Excellent career development opportunities.
- 24 leave days per year.
