Spanish Financial Call Center Team Leader
Taguig, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
The pre-screening interview will be conducted over the phone, so please ensure your line is available.
Position: Spanish Team Leader (BGC)
Benefits:
HMO coverage for the employee and 2 dependents from day one.
Quarterly performance bonuses.
Excellent career development opportunities.
24 leave days per year.
Key Qualifications:
Available for shifting schedules.
Must be able to work on-site in BGC, Taguig.
Available to start immediately.
Requirements:
Minimum 4 years of customer service experience in BPO/BPM.
Bachelor's degree in any field.
At least B2 level Spanish proficiency (CEFR or Berlitz).
Previous team lead experience for Spanish-speaking voice agents.
Over 2 years in leadership roles.
Job Responsibilities:
Effectively manage teams, including resource planning, career development, performance, and attrition.
Coach and support team members to address knowledge, skill, and motivation gaps.
Handle user/customer escalations, develop action plans, and ensure resolution.
Implement and oversee internal and external governance.
Keep the team updated on process changes and targets.
Identify process improvement opportunities and mentor team members on improvement initiatives.
