Spanish Financial Call Center Team Leader - Taguig
Taguig, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position:** Spanish Team Leader (BGC)
**Benefits**
- HMO coverage for the employee and two dependents from day one.
- Quarterly performance bonuses.
- Strong opportunities for career growth and development.
- 24 paid leave days annually.
**Key Qualifications:**
- Flexibility to work in rotating shifts.
- Must be available to work on-site in BGC, Taguig.
- Ability to commence employment immediately.
**Requirements:**
- At least 4 years of customer service experience within the BPO/BPM industry.
- Bachelor's degree in any field.
- Previous experience as a team lead managing Spanish-speaking agents handling voice interactions (inbound or outbound calls).
- Over 2 years of leadership experience.
**Job Responsibilities:**
- Effectively lead and manage teams by overseeing resource planning, career development, performance management, and attrition control.
- Provide coaching and support to team members to enhance skills, address knowledge gaps, and boost motivation.
- Handle escalations from users/customers and develop action plans to resolve issues, maintaining ownership until resolution.
- Ensure compliance with internal and external governance standards through regular monitoring.
- Keep the team informed about process updates and individual or team targets.
- Identify opportunities for process improvements and mentor team members in implementing enhancement initiatives, including Six Sigma and lean projects.
