Customer Service Representative- Spanish Bilingual

Duties and Responsibilities:

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
• Process patient credit card payments over the phone to resolve outstanding self-pay balances.
• Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
• Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
• Uses the GE and Epic workflow systems and other tools available to them.
• Ability to analyze, identify and resolve issues on patient accounts.
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
• Adheres to the policies and procedures established for the client/team.
• Meets and maintains daily productivity standards established in departmental policies.
• Meets and maintains quality standards established in departmental policies.
• Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.
• Ability to maintain composure when handling particularly difficult calls with customers.
• Perform all other tasks related to Call Center Department areas of responsibilities.
• Performs other related duties and special projects as required.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Job Qualifications:

• Healthcare experience preferred
• Strong verbal communication skills in both English and Spanish, required
• Ability to work well individually and in a team environment
• Proficiency with MS Office
• Strong organizational skills
• Ability to maintain composure when handling particularly difficult calls with customers
• Must be willing work US hours
• Must be amenable to work on site -Quezon City, Philippines