Call Center Team Leader - Taguig
Taguig, National Capital Region
Posted 26 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
**Benefits:**
- HMO coverage for the employee and two dependents starting on Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth
- 24 days of leave annually
**Requirements:**
- At least 4 years of customer service experience within the BPO/BPM industry
- Bachelor's degree in any field
- Minimum of 3 years in a Team Leader role, with experience managing a team of agents handling voice or inbound calls
- Willingness to work in rotational shifts
- Flexible to work on shifting schedules
- Able to work onsite in BGC Corporate Center, Taguig
- Immediate availability to start
**Responsibilities:**
- Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control
- Coach and develop team members, addressing knowledge gaps and skill or motivation issues
- Handle user and customer escalations, developing action plans to resolve concerns and ensuring ownership until resolution
- Regularly develop and implement internal and external governance protocols
- Manage client escalations efficiently and take appropriate actions to resolve issues
