Spanish Team Leader
Taguig, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position: Spanish Team Leader (BGC)**
**Key Qualifications:**
- Willingness to work various shifts.
- Must work ONSITE in BGC Taguig.
- Available to start immediately.
**Requirements:**
- At least 4 years of customer service experience in the BPO/BPM sector.
- A bachelor's degree in any field.
- Spanish proficiency of at least B2 level according to CEFR or Berlitz.
- Previous experience as a team lead for Spanish-speaking agents handling voice calls (inbound or outbound).
- A minimum of 2 years in leadership positions.
**Job Responsibilities:**
- Efficiently manage teams, including resource planning, career development, performance oversight, and attrition management.
- Mentor and assist team members in closing knowledge gaps and addressing skill and motivation challenges.
- Address user/customer escalations, taking ownership of issues until they are resolved.
- Regularly develop and implement internal and external governance.
- Keep the team informed about the latest process updates, changes, and performance targets.
- Identify ideas for process improvements and guide team members in implementing initiatives such as Six Sigma or Lean projects.
**Benefits:**
- Health Maintenance Organization (HMO) coverage for the employee and two dependents from the first day.
- Quarterly performance bonuses.
- Excellent opportunities for career advancement.
- 24 annual leave days.
