USRN - Service Delivery 3 to 4 years of Service Delivery

Ortigas, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

Job Title: USRN - Service Delivery in Healthcare Account

Location: Ortigas (Onsite), Night Shift

Salary: PHP 130,000 to PHP 200,000 (Based on previous pay, 20% to 30% increase)

Job Description:

We are looking for a highly qualified US Registered Nurse (USRN) with experience in Service Delivery within healthcare accounts. The ideal candidate will have a strong background in healthcare services and be ready to work onsite in Ortigas on a night shift schedule.

Key Responsibilities:

Provide service delivery support in healthcare accounts, ensuring quality care and efficient service operations.
Collaborate with healthcare teams to improve service quality and meet client expectations.
Address any service-related issues and work to resolve them in a timely and professional manner.
Maintain accurate patient records and documentation as required.
Ensure compliance with healthcare regulations and internal policies.
Qualifications:

Must have a valid USRN license.
3 to 4 years of Service Delivery experience in a healthcare account.
Must be willing to work onsite in Ortigas and during night shifts.
Must possess both PHRN and USRN licenses.
Strong communication, interpersonal, and organizational skills.
Salary and Benefits:

Competitive salary range of PHP 130,000 to PHP 200,000, depending on experience.
Based on your last salary, you will receive a 20% to 30% increase in compensation.
If you meet the qualifications and are looking for a challenging and rewarding role in the healthcare industry, we would love to hear from you!