PHRN/USRN QA Manager (Healthcare Account) Exp in PHRN QA manager

Manila, National Capital Region

Posted 6 days ago

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

PHRN/USRN QA Manager (Healthcare Account)
Location: Ortigas, Metro Manila
Salary: PHP 100,000 - 150,000 (Depending on Experience and Last Pay)
Shift: Graveyard Shift (Night Shift)

We are looking for a dynamic QA Manager with a strong background in healthcare and quality assurance in a BPO setting. If you have a PHRN or USRN license and at least 4-5 years of experience in quality management, we want to hear from you! Join our team and take the lead in ensuring the highest quality of service for our healthcare accounts.

Responsibilities:

Lead and manage the Quality Assurance (QA) function for the Healthcare BPO account.
Develop and implement QA strategies and processes to ensure compliance with industry standards.
Conduct regular audits, assessments, and provide feedback to teams for continuous improvement.
Work closely with the operations team to maintain high service levels and client satisfaction.
Analyze performance metrics and provide data-driven insights for process optimization.
Ensure adherence to client-specific requirements and best practices in healthcare services.
Collaborate with internal teams to resolve issues and identify opportunities for process improvements.
Qualifications:

Must possess a valid PHRN or USRN license.
At least 4-5 years of experience as a QA Manager in a Healthcare account in the BPO industry.
Strong knowledge of healthcare BPO operations, processes, and compliance standards.
Excellent leadership, communication, and problem-solving skills.
Detail-oriented, proactive, and able to work with minimal supervision.
Willing to work onsite in Ortigas and amenable to a graveyard shift.
Can start immediately.
Why Join Us?

Competitive salary range of PHP 100,000 - 150,000, based on your previous pay and client approval.
Opportunity to work with a dynamic and supportive team.
Career growth opportunities in a rapidly growing industry.