PHRN/USRN Operations Director (Healthcare BPO) 200k to 300k

Manila, National Capital Region

Posted 5 days ago

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Operations Director – PHRN/USRN (Healthcare BPO)

Location: Ortigas (Onsite)

Shift: Graveyard Shift (Must be amenable)

Salary: PHP 200,000 - 300,000 (Depending on Last Pay)

Job Summary:
We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment. This role requires a hands-on leader who can drive performance, ensure the quality of services, and maintain operational excellence. The candidate must possess a valid PHRN or USRN license and have at least 5-10 years of experience in healthcare BPO operations.

Key Responsibilities:
Oversee day-to-day operations of the healthcare BPO, ensuring all activities are compliant with healthcare industry regulations and standards.
Lead and manage cross-functional teams, including clinical staff, operational managers, and support personnel.
Ensure the delivery of high-quality services to clients, meeting or exceeding contractual SLAs (Service Level Agreements).
Drive performance improvements, operational efficiency, and productivity within the healthcare BPO.
Work closely with senior leadership to develop and implement strategic goals and objectives for the department.
Mentor and develop team members, providing leadership, training, and career growth opportunities.
Monitor and report key performance indicators (KPIs), ensuring targets are met.
Maintain and improve the operational processes and workflows to enhance service delivery.
Handle client relations and escalations, ensuring timely resolution of issues.
Ensure compliance with healthcare policies, protocols, and industry best practices.
Qualifications:
Must possess a valid PHRN (Philippine Registered Nurse) or USRN (U.S. Registered Nurse) license.
5 to 10 years of experience in a healthcare BPO setting, with a strong managerial background in operations.
Proven ability to manage large teams and oversee complex operations.
Strong experience in clinical healthcare, with a deep understanding of healthcare regulations and processes.
Excellent leadership, communication, and interpersonal skills.
Ability to work onsite in Ortigas and willing to work the graveyard shift.
Must be results-driven, with a focus on continuous improvement and operational excellence.
Must be able to start ASAP.
Compensation:
Salary range: PHP 200,000 - 300,000, depending on qualifications and previous salary.
Additional benefits may apply, depending on company policies.