PHRN/USRN QA Manager (Healthcare Account) Exp in PHRN QA manager

Manila Ortigas, National Capital Region

Posted 6 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

PHRN/USRN QA Manager (Healthcare Account)
Location: Ortigas, Metro Manila
Salary: PHP 100,000 - 150,000 (Depending on Experience and Last Pay)
Shift: Graveyard Shift (Night Shift)

We are looking for a dynamic QA Manager with a strong background in healthcare and quality assurance in a BPO setting. If you have a PHRN or USRN license and at least 4-5 years of experience in quality management, we want to hear from you! Join our team and take the lead in ensuring the highest quality of service for our healthcare accounts.

Responsibilities:

Lead and manage the Quality Assurance (QA) function for the Healthcare BPO account.
Develop and implement QA strategies and processes to ensure compliance with industry standards.
Conduct regular audits, assessments, and provide feedback to teams for continuous improvement.
Work closely with the operations team to maintain high service levels and client satisfaction.
Analyze performance metrics and provide data-driven insights for process optimization.
Ensure adherence to client-specific requirements and best practices in healthcare services.
Collaborate with internal teams to resolve issues and identify opportunities for process improvements.
Qualifications:

Must possess a valid PHRN or USRN license.
At least 4-5 years of experience as a QA Manager in a Healthcare account in the BPO industry.
Strong knowledge of healthcare BPO operations, processes, and compliance standards.
Excellent leadership, communication, and problem-solving skills.
Detail-oriented, proactive, and able to work with minimal supervision.
Willing to work onsite in Ortigas and amenable to a graveyard shift.
Can start immediately.
Why Join Us?

Competitive salary range of PHP 100,000 - 150,000, based on your previous pay and client approval.
Opportunity to work with a dynamic and supportive team.
Career growth opportunities in a rapidly growing industry.