PHRN/USRN Operations Director (Healthcare BPO) 200k to 300k

Ortigas, National Capital Region

Posted 9 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Operations Director – PHRN/USRN (Healthcare BPO)

Location: Ortigas (Onsite)

Shift: Graveyard Shift (Must be amenable)

Salary: PHP 200,000 - 300,000 (Depending on Last Pay)

Job Summary:
We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment. This role requires a hands-on leader who can drive performance, ensure the quality of services, and maintain operational excellence. The candidate must possess a valid PHRN or USRN license and have at least 5-10 years of experience in healthcare BPO operations.

Key Responsibilities:
Oversee day-to-day operations of the healthcare BPO, ensuring all activities are compliant with healthcare industry regulations and standards.
Lead and manage cross-functional teams, including clinical staff, operational managers, and support personnel.
Ensure the delivery of high-quality services to clients, meeting or exceeding contractual SLAs (Service Level Agreements).
Drive performance improvements, operational efficiency, and productivity within the healthcare BPO.
Work closely with senior leadership to develop and implement strategic goals and objectives for the department.
Mentor and develop team members, providing leadership, training, and career growth opportunities.
Monitor and report key performance indicators (KPIs), ensuring targets are met.
Maintain and improve the operational processes and workflows to enhance service delivery.
Handle client relations and escalations, ensuring timely resolution of issues.
Ensure compliance with healthcare policies, protocols, and industry best practices.
Qualifications:
Must possess a valid PHRN (Philippine Registered Nurse) or USRN (U.S. Registered Nurse) license.
5 to 10 years of experience in a healthcare BPO setting, with a strong managerial background in operations.
Proven ability to manage large teams and oversee complex operations.
Strong experience in clinical healthcare, with a deep understanding of healthcare regulations and processes.
Excellent leadership, communication, and interpersonal skills.
Ability to work onsite in Ortigas and willing to work the graveyard shift.
Must be results-driven, with a focus on continuous improvement and operational excellence.
Must be able to start ASAP.
Compensation:
Salary range: PHP 200,000 - 300,000, depending on qualifications and previous salary.
Additional benefits may apply, depending on company policies.