Hiring Call Center Agent At Concentrix Cebu

A call center job description typically involves receiving and responding to customer inquiries via phone, email, or chat, providing information about products and services, handling complaints, processing orders, and ensuring customer satisfaction, often while meeting specific call volume and sales targets, all while adhering to established company policies and procedures.
Key responsibilities of a call center representative may include:
Answering inbound calls:
Receiving customer calls and addressing their questions or concerns promptly.
Providing product information:
Explaining features, benefits, and pricing of products or services to customers.
Handling customer complaints:
Listening to customer issues, attempting to resolve them effectively, and escalating complex problems to supervisors when necessary.
Processing orders:
Taking customer orders accurately, including details like shipping address and payment information.
Customer account management:
Updating customer information, processing changes to accounts, and managing account details.
Sales and upselling:
Identifying opportunities to promote additional products or services to customers.
Data entry:
Recording customer interactions and relevant details into the company database.
Meeting performance metrics:
Maintaining call quality standards, adhering to call handling times, and achieving sales targets.
Staying updated on company policies and procedures:
Keeping knowledge current regarding product updates, policy changes, and company guidelines.
Essential skills for a call center role:
Excellent communication skills: Clear and articulate verbal communication, active listening skills, and ability to adapt to different customer personalities.
Problem-solving abilities: Analyzing customer issues, identifying solutions, and resolving problems efficiently.
Product knowledge: Thorough understanding of the company's products and services.
Computer proficiency: Familiarity with CRM systems and other relevant software for data entry and customer interaction management.
Stress management: Ability to handle high call volumes and remain calm under pressure.
Customer service orientation: Commitment to providing a positive customer experience and building rapport with customers.

QUALIFICATIONS:
HIGH SCHOOL GRADUATE ( OLD CURRICULUM )
SENIOR HIGH SCHOOL GRADUATE
COLLEGE UNDERGRADUATE ( ANY COURSE )
COLLEGE GRADUATE ( ANY COURSE )
WITH OR WITHOUT CALL CENTER EXPERIENCE
WITH GOOD COMMUNICATION SKILLS