Call Center Agent - Bilingual - Arabic and English - Cebu
Cebu City, Cebu
Posted 4 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
**Job Title: CUSTOMER SERVICE REPRESENTATIVE**
**Work Arrangement:** On-Site
**Work Schedule:** Flexible Shifts
**Key Responsibilities:**
- Answer incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and other related services.
- Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
- Assist clients with reservations and bookings, ensuring that all details are correct and complete.
- Address customer issues and complaints with empathy and efficiency, escalating more complex issues to higher-level support when necessary.
- Keep up-to-date with current travel industry trends, regulations, and company policies to assist customers effectively.
- Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns after their trips.
- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.
**Qualifications:**
- High school diploma or equivalent; an associate's or bachelor's degree is preferred.
- Must be willing to go to Cebu to do the initial and final interview after the prescreening interview and asessment
- Experience in Travel Industry Customer Service is a PLUS.
- Strong communication skills in both Arabic and English.
**Benefits:**
- Generous paid time off, including holidays.
- HMO health insurance (employee plus one free dependent).
- Clear opportunities for career advancement within the company.
- Competitive salary package.
