Customer service representative I tsr

Pasig, Quezon

Posted today

Company:: MirandaHR
Company Description:: About the Role: We are seeking a dedicated and customer-focused Call Center Agent to join our team. You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing outstanding service. Responsibilities: ✅ Handle inbound and outbound calls professionally and efficiently. ✅ Resolve customer complaints and provide accurate information. ✅ Maintain and update customer records in our database. ✅ Meet performance targets, including call handling time and customer satisfaction. ✅ Adhere to company policies and procedures during every interaction. ✅ Collaborate with team members to improve processes and services. Qualifications: ✔️ High school diploma or equivalent; college degree is a plus. ✔️ Proven experience in a call center or customer service role is preferred. ✔️ Strong communication and active listening skills. ✔️ Ability to multitask and handle high call volumes. ✔️ Proficiency with computers and customer management software (e.g., CRM). ✔️ Problem-solving skills and a positive attitude under pressure. Benefits: ✨ Competitive salary with performance incentives. ✨ Health insurance and paid time off. ✨ Opportunities for career advancement. ✨ Training and professional development.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

About the Role:
We are seeking a proactive and customer-focused Customer Service Agent to join our team. You will assist customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience across multiple channels.

Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints efficiently and effectively.
- Provide detailed information about products, services, and policies.
- Maintain accurate records of interactions using CRM software.
- Collaborate with other departments to resolve customer issues.
- Meet performance metrics such as response time and customer satisfaction.
- Follow up with customers to ensure their issues are resolved.

Qualifications:
✔️ High school diploma or equivalent; a college degree is a plus.
✔️ Previous experience in customer service or a related role is preferred.
✔️ Strong verbal and written communication skills.
✔️ Ability to multitask and manage time effectively.
✔️ Proficiency with computers and customer support tools (e.g., CRM software).
✔️ Problem-solving skills and patience under pressure.

Benefits:
✨ Competitive salary with performance bonuses.
✨ Comprehensive training and development programs.
✨ Health insurance and paid time off.
✨ Opportunities for growth and career advancement.