Local account Dayshift Scheduled

Pasig, Quezon

Posted 8 days ago

Company:: MirandaHR
Company Description:: We promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

About the Role:
We are seeking a proactive and customer-focused Customer Service Agent to join our team. You will assist customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience across multiple channels.

Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints efficiently and effectively.
- Provide detailed information about products, services, and policies.
- Maintain accurate records of interactions using CRM software.
- Collaborate with other departments to resolve customer issues.
- Meet performance metrics such as response time and customer satisfaction.
- Follow up with customers to ensure their issues are resolved.

Qualifications:
✔️ High school diploma or equivalent; a college degree is a plus.
✔️ Previous experience in customer service or a related role is preferred.
✔️ Strong verbal and written communication skills.
✔️ Ability to multitask and manage time effectively.
✔️ Proficiency with computers and customer support tools (e.g., CRM software).
✔️ Problem-solving skills and patience under pressure.

Benefits:
✨ Competitive salary with performance bonuses.
✨ Comprehensive training and development programs.
✨ Health insurance and paid time off.
✨ Opportunities for growth and career advancement.