Technical Service Representative

Makati, Quezon
Posted today
Company:
MirandaHR
Company Description:
An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Number of vacancies:
50

Job Description

A Technical Service Representative (TSR) is a professional who provides support and technical assistance to customers who use a company’s products or services. This role typically exists in industries like telecommunications, software, hardware, electronics, or other tech-driven fields.

Key Responsibilities:
Customer Support: Assist customers with troubleshooting product or service issues via phone, email, chat, or in person.

Technical Troubleshooting: Diagnose and resolve technical hardware or software problems.

Product Knowledge: Maintain deep understanding of the company's products to provide accurate guidance.

Documentation: Record customer interactions, issues, and solutions in a CRM system.

Escalation: Identify when to escalate more complex issues to engineering or higher-tier support.

Training: May provide training to customers or new team members on product usage and best practices.

Skills and Qualifications:
Strong communication and interpersonal skills

Technical aptitude or specific technical training

Problem-solving abilities

Patience and empathy with customers

Familiarity with CRM software and remote diagnostic tools

Typical Background:
A diploma or degree in IT, engineering, or a related field

Experience in customer service or technical support roles
Salary:
₱17,000.00 Monthly