Technical Service Representative
Makati, Quezon
Posted 23 days ago
- Company:
- MirandaHR
- Company Description:
- An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
Key Responsibilities:
Customer Support: Assist customers with troubleshooting product or service issues via phone, email, chat, or in person.
Technical Troubleshooting: Diagnose and resolve technical hardware or software problems.
Product Knowledge: Maintain deep understanding of the company's products to provide accurate guidance.
Documentation: Record customer interactions, issues, and solutions in a CRM system.
Escalation: Identify when to escalate more complex issues to engineering or higher-tier support.
Training: May provide training to customers or new team members on product usage and best practices.
Skills and Qualifications:
Strong communication and interpersonal skills
Technical aptitude or specific technical training
Problem-solving abilities
Patience and empathy with customers
Familiarity with CRM software and remote diagnostic tools
Typical Background:
A diploma or degree in IT, engineering, or a related field
Experience in customer service or technical support roles
- Salary:
- ₱17,000.00 Monthly
