Japanese Ticketing Specialist with 1BPO Ticketing Specialist exp
manila, National Capital Region
Posted 5 days ago
- Company:
- GGIS Services
- Company Description:
- Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Junior High School
- Number of vacancies:
- 1
Job Description
Location: Onsite
Shift: Amenable to working the Graveyard Shift
Salary: PHP 100,000 to 120,000 per month
Start Date: ASAP
Job Overview:
We are looking for a highly skilled Japanese-speaking Ticketing Specialist to join our team. The ideal candidate will have experience in RAID setup, server management, and enterprise-level ticket handling. This is an exciting opportunity to work with a dynamic team and take on a crucial role in supporting our Japanese clients with their technical issues and ticket resolution.
Key Responsibilities:
Handle and resolve technical tickets related to server operations, RAID, and enterprise systems.
Manage and resolve issues with Integrated Lights-Out (ILO) systems.
Perform RAID setup and manage its use cases.
Provide support for server operations, including troubleshooting and resolving issues in a timely manner.
Ensure clear and efficient communication with clients via ticketing systems.
Monitor and follow-up on unresolved tickets to ensure customer satisfaction.
Work effectively in a graveyard shift schedule and meet performance metrics.
Required Skills and Qualifications:
Fluency in Japanese (both written and spoken) to communicate effectively with clients.
RAID (Redundant Array of Independent Disks) setup experience and use case knowledge (Mandatory).
Understanding of server operations and practical experience with server systems (Mandatory).
Experience with Integrated Lights-Out (ILO) management (Mandatory).
Hands-on experience in enterprise server management (Mandatory).
Ticket handling experience in a technical or IT-related role (Mandatory).
Amenable to working in a graveyard shift (night shift) schedule.
Ability to work onsite and start immediately.
Salary & Benefits:
Competitive salary between PHP 100,000 to 120,000 per month.
Health and wellness benefits.
Paid time off and holidays.
Opportunity for growth and development within the company.
- Salary:
- ₱120,000.00 Monthly
