Japanese-speaking Operations Supervisor
Quezon City, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
About the job Japanese Operations Supervisor (Eastwood)
Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs
Responsibilities:
Supervise 15 bilingual agents
Assist in developing and streamlining procedures
Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
Provide quality service to both internal and external customers on and off-line.
Assist agents with customer interaction on situations requiring special handling take customer
calls.
Ensure open flow of communication between agents, supervisors and management
Requirements:
Must be proficient in using the Japanese Language
Fluent in English
Has at least 1 year of experience as a team leader
Amenable to work in Eastwood, Quezon City
Nice to have:
Has experience in the BPO industry as a Team Leader
Knowledge in the BPO industry
Has experience in sales
