Japanese BPO Operations Supervisor - Quezon City
Quezon City, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
**Position Overview: Japanese Operations Supervisor (Eastwood)**
- **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.
**Responsibilities:**
- Supervise a team of 15 bilingual agents.
- Assist in developing and improving operational procedures.
- Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.
- Deliver high-quality service to both internal and external customers, both online and offline.
- Support agents in customer interactions that require special attention and take customer calls as needed.
- Facilitate open communication among agents, supervisors, and management.
**Requirements:**
- Proficient in the Japanese language.
- Fluent in English.
- At least 1 year of experience in a team leader role.
- Willingness to work in Eastwood, Quezon City.
**Preferred Qualifications:**
- Experience as a Team Leader in the BPO industry.
- Knowledge of the BPO sector.
- Previous sales experience.
