Cloud Technical Support

Pasay City, National Capital Region

Posted 10 days ago


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 3

Job Description

Company Profile: A BPO Company providing a financial services, healthcare and technology
Position: Cloud Technical Support
Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000

Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment

Job Requirements:
• At least high school graduate
• With 1-2 years’ experience in customer service/support role
• With 1-2 years application-based support experience
• Experience in Cloud based software
• Willing to work in Night Shift
• Can start ASAP

Job Responsibilities:
• Responsible for taking calls from clients to resolve technical issues (Microsoft OS
• Troubleshoot any issues that may arise during database updates, new program installations, or server migrations.
• Resolve technical escalations from the Product Support phone or chat team.
• Schedule and conduct follow-up call with clients about ongoing technical concerns.
• Meet or exceed center metrics and service level

Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview