Operations Manager Exp in Healthcare Account (BPO)

manila, National Capital Region

Posted more than 30 days ago

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Opening: Operations Manager – Healthcare Account (BPO) Location: Onsite in Ortigas | Night Shift Salary: PHP 100,000 - PHP 140,000 (based on previous salary)
We’re Hiring! We are looking for an experienced Operations Manager to oversee and manage operations for a healthcare account in a BPO setting. If you have solid experience in the healthcare industry within a BPO environment, we want to hear from you!
Key Responsibilities:
* Manage and oversee the daily operations of the healthcare account.
* Ensure smooth workflow and adherence to quality standards.
* Lead, train, and develop a high-performing team.
* Collaborate with internal teams to implement strategies and meet business goals.
* Handle client relations and ensure customer satisfaction.
* Monitor and report on KPIs and performance metrics.
Qualifications:
* Must have solid experience as an Operations Manager in a healthcare account in BPO.
* Strong leadership and management skills.
* Excellent communication and problem-solving abilities.
* Ability to work onsite in Ortigas.
* Flexible to work night shifts.
* Can start ASAP.
Salary Range: PHP 100,000 to PHP 140,000, depending on previous salary.