USRN Assistant Manager (BPO Experience Required)
Ortigas, National Capital Region
Posted 2 days ago
- Company:
- BPO-services
- Company Description:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: [Specify Location] – Onsite
Start Date: ASAP
Shift: Amenable to working the graveyard shift
Job Description:
We are looking for a highly skilled and experienced USRN Operations Manager or USRN Assistant Manager to join our team. This role requires a strong background in healthcare operations, particularly within the BPO industry.
Qualifications:
* Must have a valid USRN license.
* 3 to 5 years of experience as a USRN Assistant Manager or Operations Manager in a healthcare account within a BPO setting.
* 1 to 2 years of hospital experience is required.
* Strong experience and deep knowledge of healthcare operations and processes.
* Must be amenable to working the graveyard shift and working onsite.
Key Responsibilities:
* Oversee and manage the daily operations of healthcare accounts within the BPO setting.
* Ensure adherence to quality standards, policies, and procedures.
* Collaborate with teams to enhance performance and achieve organizational goals.
* Support and guide the team of USRNs to meet client needs efficiently.