Operations Manager Exp in Healthcare Account BPO 100k to 140k

manila ortigas, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

Job Opening: Operations Manager – Healthcare Account (BPO) Location: Onsite in Ortigas | Night Shift Salary: PHP 100,000 - PHP 140,000 (based on previous salary)
We’re Hiring! We are looking for an experienced Operations Manager to oversee and manage operations for a healthcare account in a BPO setting. If you have solid experience in the healthcare industry within a BPO environment, we want to hear from you!
Key Responsibilities:
* Manage and oversee the daily operations of the healthcare account.
* Ensure smooth workflow and adherence to quality standards.
* Lead, train, and develop a high-performing team.
* Collaborate with internal teams to implement strategies and meet business goals.
* Handle client relations and ensure customer satisfaction.
* Monitor and report on KPIs and performance metrics.
Qualifications:
* Must have solid experience as an Operations Manager in a healthcare account in BPO.
* Strong leadership and management skills.
* Excellent communication and problem-solving abilities.
* Ability to work onsite in Ortigas.
* Flexible to work night shifts.
* Can start ASAP.
Salary Range: PHP 100,000 to PHP 140,000, depending on previous salary.