Customer Service Executive - Spanish Bilingual

Key skills
US Healthcare
Spanish Bilingual
Excellent Communication

Designation/ Role: Customer Service Executive (Spanish)
Department: Operations
Work Timing: Night Shift
Work set up: Onsite in Pasig City
Salary: 40K -55K (Depending on the relevant experience)
Target start date: ASAP

Qualifications:

• College Undergrad / Senior High Graduate / College Graduate / High
School Graduate (Old Curriculum)
• Excellent Communication Skills
• Excellent Training Delivery Skills
• Good Analytical Skills
• Good Interpersonal Skills

Experience:

• Minimum 6 months to 1 year of US Healthcare experience.

Job Responsibilities:

• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.
• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.
• Prior authorization: Patients may call to inquire about the status of authorization on file.
• Medical records requests: Patients may call to request copies of their medical records.
• Follow-up appointments: Patients may call to schedule follow-up appointments.
• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments
• Account Management: Patients may call to update their demographics on file.
• Stop Notification: Patients may call for stop notification through text messaging and e-mail.