Call Center Agent - Spanish Bilingual - Taguig
Taguig, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
The pre-screening interview will be conducted over the phone, so please make sure your phone line is available.
**In this role, you will:**
- Assist customers by empathetically addressing their inquiries or concerns regarding financial products and services via various communication channels, including phone, text, chat, and video chat, in a fast-paced, high-volume environment.
- Work alongside the customer service team to carry out moderately complex support tasks.
- Minimize risk by following all policies and procedures and staying informed of any updates.
- Promote digital services such as online statement delivery, e-signature paperwork, and other digital options as required.
- Receive guidance from the customer service supervisor and escalate non-routine inquiries as necessary.
**Required Qualifications:**
- At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.
**Desired Qualifications:**
- At least two years of college completed.
- Over 2 years of experience as a Spanish Bilingual Customer Service Representative.
- Foreign applicants must hold a valid work visa.
**Job Expectations:**
- Must complete the entire required training period.
- Availability to work additional hours as needed.
- On-site work at the specified location is mandatory.
- Flexibility with the work schedule and arrangements is necessary.
