Hotel Agency Coordinator

The Hotel Coordinator plays a crucial role in ensuring the smooth daily operations of the hotel by supervising staff and managing schedules. This position requires excellent organizational and communication skills to coordinate between different departments, handle administrative tasks, and provide exceptional support to both staff and guests. The Hotel Coordinator is also responsible for addressing operational challenges, maintaining hotel policies, and fostering a positive and professional environment.

Job Description:

Key Responsibilities:

1. Staff Coordination and Supervision:
Oversee the daily activities of hotel staff, ensuring all tasks are completed efficiently.
Assign duties and responsibilities while monitoring staff performance and adherence to hotel standards.
Conduct team meetings to align with goals and address concerns.

2. Operational Support:
Collaborate with various departments (housekeeping, front desk, and food services) to ensure seamless operations.
Identify and resolve operational issues promptly to maintain guest satisfaction.
Ensure compliance with hotel policies and procedures.

3. Administrative Tasks:
Manage schedules, timekeeping, and attendance records for staff.
Handle HR-related tasks such as applicant screening, employee onboarding, and reporting.
Prepare and submit regular reports on hotel operations to management.

4. Problem-Solving:
Anticipate and mitigate potential challenges in daily operations.
Provide quick and effective solutions to resolve conflicts or issues among staff or guests.