Assistant Manager - BPO Operations (Healthcare - USRN)

Key skills
PHRN
USRN
US Healthcare
Nurse Review Experience
Supervisory Experience

Job Title: Assistant Manager - Operations
Campaign: Healthcare
Work set-up: Onsite, Alabang
Work schedule: To be discussed
Salary: PHP 80k-95k
Target start date: ASAP

Qualifications:

• At least 2 years of supervisory experience.
• Active PHRN and USRN license
• Solid knowledge and experience in the US Healthcare vertical
• Nurse Review experience

Job Description:

• Supervises a team of 15+ clinical staff with varying professional licenses and education levels.
• Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.
• Responsible for knowing the intricacies and compliance standards of all key benefit management programs.
• Works collaboratively with the compliance department to investigate complaints and correct errors.
• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
• Continuously coach the team to ensure the individual and team performance goals are achieved.
• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
• Tracks and monitors team performance; provides feedback.
• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities
• Back-up processor for all hands-on deck or BCP situation
• Send daily reports to client if required.