Retail Chat Support (CDO)

Join our team as a Retail Chat Support in Cagayan de Oro Misamis Oriental. In this full-time role, you will be responsible for providing exceptional customer service through various digital channels, ensuring our clients' needs are met efficiently and effectively.

What you'll be doing:
Respond to customer inquiries and requests through online chat, email, and other digital channels
Assist customers with order placement, returns, and other account-related matters
Provide product information and recommendations to enhance the customer experience
Escalate complex issues to appropriate team members for resolution
Contribute to the continuous improvement of our customer service processes
Maintain a positive and professional demeanor while delivering high-quality support

What we're looking for:
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Proficiency in using digital customer service tools and platforms
Familiarity with retail operations and customer service best practices
Ability to work in a fast-paced, high-volume environment
Commitment to providing exceptional customer service

What we offer:
We are committed to supporting our employees' growth and development. You can expect:

Competitive salary and benefits package
Opportunities for career advancement and skills training
Collaborative and inclusive work environment
Comprehensive health and wellness programs
Work-life balance initiatives, such as flexible schedules and remote work options

If you're passionate about providing top-notch customer service and are ready to join a dynamic team, Apply now