Massive Hiring CSR Open for Newbies Teleperformance CDO

Cagayan De Oro City, Misamis Oriental

Posted 3 days ago


Company:: Teleperformance
Company Description:: Teleperformance's mission is to deliver outstanding customer experiences and to be a global leader in digitally integrated services, while their vision is to be a globally sustainable and leading provider of digitally integrated services. They achieve this through a commitment to creating a better and fairer world, providing a great place to work, and prioritizing diversity, equality, and inclusion. They also focus on delivering impactful solutions for clients, employees, and investors, as well as minimizing their impact on the environment. In more detail: Mission: Teleperformance's mission is to deliver superior customer experiences by connecting people with brands through unique interactions. They do this by leveraging technology and expertise to provide enhanced customer care, while also focusing on the well-being and growth of their employees. Vision: Teleperformance's vision is to be a leading, globally sustainable provider of digitally integrated services. They aim to be recognized for their best practices, continuous innovation, digital transformation, and commitment to social responsibility, diversity, equity, and inclusion (DEI), and ESG. They also prioritize creating a positive impact on the world, their people, and their communities. Values: TP values integrity, respect, professionalism, innovation, and commitment. These values guide their actions and help them achieve their mission and vision
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 45

Job Description

A Customer Service Representative (CSR) handles customer inquiries, resolves issues, and ensures customer satisfaction. They provide support and guidance to customers, often as the first point of contact for questions, problems, and resolutions. CSRs are responsible for managing customer interactions, processing orders, and handling complaints.
Key Responsibilities of a CSR:

Responding to Inquiries:
CSRs answer customer questions about products, services, and company policies via phone, email, chat, or in-person.

Resolving Issues:
They troubleshoot problems, resolve complaints, and escalate complex issues to the appropriate departments.
Providing Accurate Information:
CSRs offer up-to-date and accurate product and service information to customers.
Processing Orders:
They handle order placement, processing, and tracking.
Maintaining Records:
They document customer interactions and feedback in a CRM system.
Following Up:
CSRs follow up with customers to ensure their issues are resolved and they are satisfied.
Upselling and Cross-selling:
They may identify opportunities to upselling or cross-selling products and services to customers.
Collaborating with Teams:
They work with other departments to resolve customer issues and improve the customer experience.
Maintaining a Positive Attitude:
CSRs are expected to maintain a positive, professional, and helpful attitude in all interactions.
Continuous Improvement:
They participate in training programs to enhance their knowledge and skills.
Meeting Performance Goals:
They strive to meet or exceed performance targets related to call volume, resolution time, and customer satisfaction.

QUALIFICATIONS:

HIGH SCHOOL GRADUATE ( OLD CURRICULUM )
SENIOR HIGH SCHOOL GRADUATE
COLLEGE UNDERGRADUATE
COLLEGE GRADUATE ( ANY COURSE )
OPEN FOR WITH 6 MONTHS BPO EXPERIENCE