Office Administrator (XERO and CRM experience)
Angeles City, Pampanga
Posted yesterday
- Company:
- Australian Outsource Desk Inc.
- Company Description:
- We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Office based: Sto. Domingo, Angeles City
Monday to Friday
Morning Shift
Competitive Salary Package
Job Description:
We are seeking a reliable and detail-oriented Office Administrator with solid experience in Xero accounting software and various CRM platforms. The ideal candidate will provide administrative, accounting, and customer relationship support to ensure smooth daily operations. This role requires strong organizational skills, excellent communication, and the ability to work independently while managing multiple tasks efficiently.
Key Responsibilities:
Xero Bookkeeping & Accounting
Perform daily bank reconciliations, invoicing, and expense tracking in Xero.
Generate financial reports and support monthly closing processes.
Assist in payroll processing and BAS preparation (if AU-based clients).
CRM Management
Maintain and update client databases across CRM platforms (e.g., HubSpot, Zoho, Salesforce, Pipedrive).
Manage lead pipelines, tag and segment contacts, and automate workflows.
Track client interactions and generate CRM reports as needed.
Administrative Support
Schedule appointments, manage calendars, and send reminders.
Draft and manage emails, documents, proposals, and internal communication.
Coordinate tasks between departments and follow up on deadlines.
Customer Service
Respond to client inquiries via email, chat, or phone in a timely and professional manner.
Provide after-sales support and follow-ups to ensure client satisfaction.
Other Ad Hoc Tasks
Perform data entry, research, spreadsheet management, and reporting.
Assist in light social media management and content scheduling (if required).
File management using Google Drive, Dropbox, or similar platforms.
Qualifications:
Proven experience as a General Virtual Assistant or similar administrative role.
Proficient in Xero with hands-on experience in bookkeeping and reconciliation.
Extensive CRM background – preferably familiar with 2 or more systems (e.g., Salesforce, HubSpot, Zoho, etc.).
Strong understanding of accounting principles and familiarity with invoicing and financial reporting.
Tech-savvy with knowledge of productivity tools such as:
Google Workspace / Microsoft 365
Trello, Asana, ClickUp, or similar project management tools
Excellent written and verbal communication skills.
Strong attention to detail, organizational, and time-management skills.
Ability to multitask, prioritize, and work with minimal supervision.
Preferred but Not Required:
Knowledge of Australian accounting and tax standards (BAS, GST).
Experience in e-commerce platforms or digital marketing CRMs.
Background in customer support or sales support roles.
Job Type: Full-time
Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
On-site parking
Paid training
