Customer Service Specialist - Digital/Creatives Account -Remote
Quezon City, National Capital Region
Posted yesterday
- Company:
- Affinity Express Philippines Inc.
- Company Description:
- Affinity Express Philippines, Inc. (AEPI), is a member of the Ayala Group through Ayala Corporation's subsidiary Livelt Investments. Under the brand name AffinityX, we are the leading white-label creative and marketing services partner for companies that help small and medium-sized businesses (SMBs) build stronger businesses and brands. Our clients range from local media companies, retailers, ad agencies, and networks to SMB aggregators. Our solutions target companies with large bases of SMB customers who demand rapid, quality work at high scale. Our deep investment in our cloud platform, process automation, proprietary methodologies, and global network of creative talent has resulted in a highly scalable business model well-positioned for accelerated growth. We encourage a decentralized and entrepreneurial culture that rewards teamwork, continuous improvement, innovation, and a results-oriented attitude. Our success is directly attributable to the team's knowledge, experience, and motivation, its in-depth understanding of best-in-class technologies, and a culture that encourages undertaking initiatives leading to client satisfaction, expanded contracts, and new opportunities.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
What You’ll Do:
- Be the bridge between clients and creative teams—gather info, clarify needs, and manage timelines.
- Communicate with clients via phone, email, and ticketing systems.
- Use tools like Adobe Photoshop for reviewing creative/raw materials before endorsing them to the Production Team.
- Track project revisions and ensure timely, high-quality output.
What We’re Looking For:
- 2+ years of BPO customer service experience.
- 2+ years of experience in Digital Marketing products or Print Media
- At least 1 year of experience with Adobe Photoshop is required!
- Strong communication and organization skills
- Client-facing experience and ability to work night shift.
What You’ll Get:
- Remote work setup + tools provided
- HMO and life insurance from Day 1
- Work-from-home allowance
- Access to mental wellness programs
- Ayala perks and more!
