Customer Service Specialist - Digital Marketing - Remote Setup
Quezon City, National Capital Region
Posted 7 days ago
- Company:
- Affinity Express Philippines Inc.
- Company Description:
- Affinity Express Philippines, Inc. (AEPI), is a member of the Ayala Group through Ayala Corporation's subsidiary Livelt Investments. Under the brand name AffinityX, we are the leading white-label creative and marketing services partner for companies that help small and medium-sized businesses (SMBs) build stronger businesses and brands. Our clients range from local media companies, retailers, ad agencies, and networks to SMB aggregators. Our solutions target companies with large bases of SMB customers who demand rapid, quality work at high scale. Our deep investment in our cloud platform, process automation, proprietary methodologies, and global network of creative talent has resulted in a highly scalable business model well-positioned for accelerated growth. We encourage a decentralized and entrepreneurial culture that rewards teamwork, continuous improvement, innovation, and a results-oriented attitude. Our success is directly attributable to the team's knowledge, experience, and motivation, its in-depth understanding of best-in-class technologies, and a culture that encourages undertaking initiatives leading to client satisfaction, expanded contracts, and new opportunities.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
What You’ll Do:
Be the bridge between clients and creative teams—gather info, clarify needs, and manage timelines.
Communicate with clients via phone, email, and ticketing systems.
Use tools like Adobe Creative Suite and Canva to provide design input and edits as necessary.
Track project revisions and ensure timely, high-quality output.
What We’re Looking For:
2+ years of BPO customer service experience.
2+ years of experience in Digital Marketing
1+ year of experience with Adobe Creative Suite, Canva, or other design tools.
Strong communication and organization skills
Client-facing experience and ability to work night shift.
What You’ll Get:
Remote work setup + tools provided
HMO and life insurance from Day 1
Work-from-home allowance
Access to mental wellness programs
Ayala perks and more!
