Customer Support - Non-voice (Marketing and Compliance)

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUCCESS SPECIALIST – SUPPORT

At Sesimi, we're revolutionizing the advertising industry, not by serving or selling ads, but by automating agencies. We have rapidly expanded from our Australian roots into the United States and Canada, and now we're on the hunt for a dynamic and driven Customer Success Specialist to join our Manila-based, Philippines team.

This isn't just any Customer Success role. You will be a crucial member of our customer support team, assisting clients across the North American region in English. Your primary responsibility will be to foster strong relationships with our customers, ensuring their questions and concerns are addressed promptly and effectively. Your collaborative spirit will also be valued as you work alongside our teams on the ground in North America and in the Philippines to enhance customer satisfaction and contribute to team-driven projects. Your role will be vital in upholding our reputation for excellent customer service as we continue to expand.

If you have a passion for improving processes through software, seeing customers succeed, and are willing to be hands-on in tools like Intercom and Aircall then we’re for you.

What makes us different? You'll have direct contact with Senior team members to help shape the growth and vision of the company. You'll be the vibrant first impression our clients encounter, bringing our brand's values to life with every interaction. This gives you a unique opportunity to make a real impact in a fast-growing software company. Are you ready to help us change the landscape of advertising? Come join Sesimi!

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER SUCCESS SPECIALIST – SUPPORT include:

• Handle email and chat support for customers in Canada and the US
• Respond to inquiries related to platform navigation and non-IT technical navigation
• Bring marketing compliance knowledge (preferred but not required)
• Thrive in a non-scripted environment that values independent thinking and proactive communication
• Serve as the primary contact for all customer inquiries across various communication channels
• Uphold all Standard Service Level Agreements
• Facilitate end-user training sessions for improved system and program proficiency
• Foster and maintain strong relationships with North American users using excellent English communication
• Address and resolve account-related issues, escalating as necessary
• Assist in rolling out and supporting customer-specific programs
• Continuously grow your knowledge of tailored customer programs and collaborate with team experts

To apply, you must be an expert on the following requirements:

• Exceptional English listening, speaking, and written communication skills
• Bachelor’s degree in Business, Marketing, or a related field
• 2–3 years of experience in a similar role
• Background in support or quality assurance; SaaS/creative tech support preferred
• Detail-oriented and process-driven, with the ability to build trust with clients
• Preferred experience: Marketing coordination, brand/compliance support, QA for social media (Meta/Facebook), or insurance/compliance industry
• Strong collaboration skills and ability to communicate effectively with teams and users
• Proven multitasking and attention to detail
• Track record of delivering client-focused solutions based on customer needs
• Experience with Microsoft Office (Excel, PowerPoint/Keynote)
• Proficiency in tools like Slack, Notion, Intercom, and Google Workspace

It will also be favorable if you are knowledgeable in:

• In-office setup based in Pasig for close collaboration with the team
• Night shift schedule to support North American clients