Sr. Client Success Manager

Davao City, Davao del Sur

Posted over 30 days ago


Company:: Candor VA Recruitment
Company Description:: At Candor VA Recruitment, we take pride in being an agency owner with a skilled workforce that has been ready to tackle campaigns since 2020. With extensive experience in managing both voice and non-voice campaigns, sales, and customer service accounts across diverse industries like Real Estate, Insurance, travel bookings, healthcare, investments, and Tax and debts relief campaigns, we are well-equipped to cater to your business needs. Currently, we have a dedicated team of 60 agents, alongside 30 individuals who are enthusiastic and prepared to excel in any campaign they are assigned.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Manage multiple high-value client accounts across industries
Lead daily client calls and act as the primary point of contact
Analyze client issues and lead root cause resolution initiatives
Discover your 100% YOU with MicroSourcing!

Position: Sr. Client Success Manager
Location: Harton Corporate Center, Paranaque
Work setup & shift: Remote / Night shift

Why join?

You'll have:

- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Sr. Client Success Manager, you will be responsible for conducting business reviews and having expertise in identifying and resolving issues through root cause analysis.

- Key Responsibilities
- Manage multiple high-value client accounts across industries
- Lead daily client calls and act as the primary point of contact
- Conduct annual business reviews and present performance insights
- Analyze client issues and lead root cause resolution initiatives
- Partner with cross-functional and global teams to deliver consistent value
- Identify opportunities to grow and strengthen client relationships

What You Need:

Non-negotiables
- 5+ years of client success experience with demonstrated role progression
- Experience in BPO, digital services, creative, media, or similar industries
- Proven ability to manage multiple clients in a fast-paced environment
- Strong communication, presentation, and analytical skills