Warehouse manager

Key Tasks & Responsibilities:
The role encompasses a wide array of responsibilities, including but not limited to:
Tactical hub planning in terms of resources (workforce, equipment, space, etc.) in line with fluctuations in weekly/monthly volume.
Establishing and keeping track of daily/weekly/monthly hub performance reports in terms of services, productivity, efficiency, and cost.
Updating the Daily Dashboard and conducting daily pre-work briefings to share performance trends, giving and receiving feedback from hub staff.
Establishing good communication and relationships with internal and external parties.
Analyzing issues and working closely with the Hub Manager for corrective and preventive solutions.
Assisting the Hub Manager in managing hub operational processes, compliance, and process optimization.
Monitoring and updating hub operational performance in terms of service, cost, productivity, and efficiency.
Ensuring Couriers are allocated/assigned the minimum quantity of parcels per Courier type requirements.
Monitoring the parcel inbound and sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cutoff times to achieve KPI.
Monitoring of the exception parcel segregation, ensuring accurate and complete performance within allocated timelines and at designated locations.
Facilitating and monitoring the validity of inbound exceptions left at the Hub floor daily and ensuring the event capture process is performed accurately and completed.
Facilitating and monitoring the effective implementation of reattempt follow-up activity and updates.
Monitoring the RS creation and ensuring accurate and complete handover of physical parcels are recorded.
Monitoring of the failed delivery parcels returned by Couriers, ensuring the Runsheet Check-In process is performed accurately and completely.