Warehouse Support Specialist
Cebu/Baybay Site, Cebu
Posted today
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is a Philippine-based executive search and referral services company specializing in sourcing competent and qualified candidates for direct hiring by client companies. Unlike contracting agencies, DEMPSEY does not hire or deploy personnel for contractual, temporary, or project-based roles. Established in 2008 and headquartered in Quezon City, DEMPSEY is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue, and holds the necessary business permits. The company focuses on matching private companies with professionals across various fields, including Accounting, Finance, Engineering, Sales, Marketing, Web Development, Human Resources, and Behavioral Sciences. DEMPSEY sources candidates from both Metro Manila and provincial institutions, aiming to provide opportunities that hone natural talents, enhance acquired skills, and maximize potential for efficient, productive, and successful employment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
Schedule: Graveyard Shift
# of Available positions: 3
Cebu / Baybay Site: Full Onsite
JOB DESCRIPTION:
Warehouse Support Specialists provide support to our US warehouse operations by collating orders that need to be processed within the day and ensuring they are fulfilled by the US team on time. They help track orders and coordinate with the Supplier Management team to prevent duplicate orders. They also
process refunds for customer returns and communicate with the Customer Service team regarding any issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the Customer Service team so that customers are notified. Additionally, Warehouse Support Specialists are
responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN returns. Warehouse support specialists must have strong attention to detail and organizational skills. They must be able to quickly communicate with the other key departments to ensure all concerns for the day is fixed.
RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and monitoring their status.
● Liaises with Customer Service and other departments to resolve order concerns.
● Performs projects such as pre-processing, purchasing shipping of items, and changing package sizes.
● Files and reconciles FBA lost/damage reimbursement claims.
● Processes returns and refunds.
● Monitors and tracks orders.
● Updates warehouse-related trackers and spreadsheets.
● Creates, modifies, troubleshoots, and updates robots used in the warehouse.
● Performs other related tasks as assigned by the Manager.
QUALIFICATIONS:
● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
● Good at data entry and data analysis
● At least 1 year of experience in analyzing data or generating reports using MS Excel
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good knowledge of how to use the computer and navigate the internet
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Willing to work on-site at night shifts
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
