Operations Director (Healthcare BPO) 200k to 220k

Manila, National Capital Region

Posted 23 days ago

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Title: Operations Director – Healthcare BPO
Location: Onsite (Quezon City)
Work Schedule: Night Shift
Salary Package: ₱200,000 – ₱220,000 (Package)
Start Date: ASAP

Job Summary:
We are seeking an experienced and results-driven Operations Director to lead and oversee our Healthcare BPO operations. The ideal candidate will have 5 to 8 years of proven experience in a similar leadership role within the healthcare outsourcing industry. This role requires strategic vision, operational excellence, and a deep understanding of healthcare processes including RCM, AR, and claims management.

Key Responsibilities:

Oversee the daily operations of multiple healthcare BPO programs, ensuring performance and quality targets are consistently met or exceeded

Develop and implement strategic plans to optimize productivity, enhance client satisfaction, and ensure regulatory compliance

Lead and mentor operations managers and teams to drive high performance and career growth

Collaborate with cross-functional departments including Workforce, QA, Training, and HR to support operational needs

Serve as a key point of contact for clients, maintaining strong relationships and ensuring service level agreements (SLAs) are upheld

Monitor KPIs, prepare executive reports, and provide insights to executive leadership

Drive continuous improvement initiatives across teams and processes

Qualifications:

5 to 8 years of experience as an Operations Director in a Healthcare BPO setting

Extensive knowledge of healthcare processes such as RCM, AR collections, prior authorization, and claims processing

Strong leadership, communication, and client management skills

Ability to work onsite in Quezon City

Amenable to working the night shift

Can start immediately

Comfortable with the offered compensation package (₱200K–₱220K)