Senior Director or AVP ( Healthcare BPO 300k to 350k )
manila, National Capital Region
Posted 2 days ago
- Company:
- GGIS Services
- Company Description:
- Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Location: Onsite (Quezon City)
Work Schedule: Night Shift
Salary Package: ₱300,000 – ₱350,000
Start Date: ASAP
Job Summary
We are looking for an experienced and results-driven Senior Director or AVP to lead and oversee our Healthcare BPO operations. The ideal candidate will have 10 to 15 years of proven leadership experience within the healthcare outsourcing industry, including at least 10 years as a Director and 1–2 years as an AVP.
This role requires strategic vision, operational excellence, and a comprehensive understanding of healthcare processes such as Revenue Cycle Management (RCM), Accounts Receivable (AR), and Claims Management.
Key Responsibilities
Lead day-to-day operations of multiple healthcare BPO programs, ensuring all performance, productivity, and quality targets are met or exceeded
Develop and implement strategic initiatives to drive operational efficiency and client satisfaction
Mentor and develop operations managers and team leads, fostering a culture of high performance and accountability
Partner with Workforce, Quality Assurance, Training, and HR to align operational efforts with organizational goals
Serve as the primary point of contact for clients, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Analyze performance data, prepare executive-level reports, and provide recommendations for process and performance improvements
Drive innovation and continuous improvement across operations
Qualifications
10 years of experience as a Director and 1–2 years as an AVP, with a combined 10–12 years in senior leadership roles within a Healthcare BPO environment
Extensive knowledge of healthcare outsourcing processes, including RCM, AR collections, prior authorizations, and claims processing
Strong leadership skills with the ability to inspire, guide, and develop high-performing teams
Excellent client relationship management and communication abilities
Willing to work onsite in Quezon City
Amenable to working the night shift
Immediate availability preferred
Comfortable with the offered compensation range of ₱300,000 to ₱350,000
- Salary:
- ₱350,000.00 Monthly
