Patient Service Representative

The Patient Service Representative will be the first point of contact for patients and visitors, providing exceptional customer service both over the phone and in-person. This role is key to ensuring patients are scheduled, informed, and supported throughout their visit to our laboratory. The ideal candidate must be organized, detail-oriented, and skilled at managing multiple tasks while maintaining a friendly, professional demeanor.

Job Responsibilities:

- Handle phone and walk-in inquiries from patients, providing accurate information regarding laboratory services and procedures.
- Maintain and update inquiry data and statistics to track patient interactions.
- Schedule patient appointments and perform follow-up calls to ensure timely visits.
- Manage and update the laboratory directory database, ensuring that information is accurate and up-to-date.
- Coordinate effectively with different departments to ensure seamless patient service and communication.
- Provide exceptional customer service to patients, addressing any questions or concerns in a courteous and professional manner.
- Assist patients in filling out necessary paperwork and ensure they have all the required information for their appointment.

Job Qualifications:

- Graduate of any Bachelor's Degree
- Excellent communication skills both oral and written
- Experience in customer service is an advantage
- Keen to details, organized, versatile, and can work under pressure with minimal supervision
- Fresh graduates are encouraged to apply!

Company background:

PREMIERE MEDICAL AND CARDIOVASCULAR LABORATORY, INC. is a tertiary laboratory located in Quezon City. Premiere specializes in cardiovascular diagnostics and it first opened its doors to the public in July 2007. Since then, Premiere provided accurate, reliable and reasonable price diagnostic services needed by patients and doctors. We provide a team of dedicated and well-trained staff of Cardiologist and Sonologist that delivers customer service with personal care.

Corporate Mission:

A topmost healthcare provider in the community, committed to excellence, innovation, and specialized healthcare services while offering cost-effective, high quality, and patient-centered care provided by exceptionally trained physicians and staff.

Corporate Vision:

Premiere Medical and Cardiovascular Laboratory, a diagnostic laboratory committed to providing quality and affordable healthcare, will open its unique "Premiere Care" to more communities, giving them access to specialized healthcare services in the Philippines.