Patient Relations Specialist

The Patient Relations Specialist will play a crucial role in maintaining excellent communication between the laboratory, patients, and healthcare providers. The ideal candidate will have exceptional interpersonal skills and a commitment to providing top-notch customer care. This role involves handling patient inquiries, addressing concerns or complaints, and working closely with the Patient Service Team to ensure an efficient and patient-focused experience.

Job Responsibilities:

- Provide clear and accurate information to patients and doctors about the preparations required for certain procedures.
- Attend to patient queries and needs in a professional and timely manner.
- Address patient and doctor requests, complaints, and other inquiries, ensuring satisfaction and positive outcomes.
- Collaborate with the Patient Service Team to ensure smooth patient flow, minimizing wait times and optimizing scheduling.
- Provide the highest level of customer care, ensuring that patients have a positive and supportive experience at all stages of their visit.
- Gather customer feedback and suggestions to improve services and patient satisfaction.
- Handle customer issues proactively, ensuring concerns are resolved and satisfaction is achieved.
- Coordinate with other teams to provide up-to-date work information, address queries, and resolve issues promptly.
- Investigate incident reports, identify root causes, and recommend improvements to prevent recurrence and improve processes.
- Monitor patient schedules to prevent long waiting times and work with liaison officers to ensure smooth coordination.
- Update and maintain patient schedules, ensuring accurate and timely coordination of appointments.
- Carry out additional duties as required to support the ongoing needs of the team and department.

Job Requirements:

- Graduate of any Bachelor's Degree
- Prior experience in customer service, patient relations, or healthcare support roles is an advantage.
- Strong ability to handle patient inquiries, concerns, and complaints in a calm, professional manner.
- Experience in coordinating schedules and managing workflows is an advantage.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize in a fast-paced, customer-focused environment.
- Strong problem-solving skills with a commitment to resolving issues and enhancing the patient experience.
- Friendly, empathetic, and patient-focused attitude with a strong commitment to customer service.
- Ability to work effectively with cross-functional teams and manage relationships with patients, doctors, and staff.

Company background:

PREMIERE MEDICAL AND CARDIOVASCULAR LABORATORY, INC. is a tertiary laboratory located in Quezon City. Premiere specializes in cardiovascular diagnostics and it first opened its doors to the public in July 2007. Since then, Premiere provided accurate, reliable and reasonable price diagnostic services needed by patients and doctors. We provide a team of dedicated and well-trained staff of Cardiologist and Sonologist that delivers customer service with personal care.

Corporate Mission:

A topmost healthcare provider in the community, committed to excellence, innovation, and specialized healthcare services while offering cost-effective, high quality, and patient-centered care provided by exceptionally trained physicians and staff.

Corporate Vision:

Premiere Medical and Cardiovascular Laboratory, a diagnostic laboratory committed to providing quality and affordable healthcare, will open its unique "Premiere Care" to more communities, giving them access to specialized healthcare services in the Philippines.