Mandarin Pharmaceutical Help Desk (Laptop Provided / Hybrid)

Taguig City, National Capital Region

Posted 6 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market.

Position: Mandarin Pharmaceutical Help Desk
Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices
Work Location: BGC, Taguig City
Work Schedule: Dayshift Schedule
Salary: Php 70,000 - Php 80,000 (High Base Salary + Language Allowances)
Work Arrangement: Hybrid Set-Up (3 days work at home and 2 days work on-site or vice versa)
Account: Inhouse Medicines and Devices

BENEFITS :
- Laptop provided
- Php 6,000 Transportation allowance (fixed, taxable).
- Php 2,000 Rice allowance (fixed; non-taxable).
- 15 vacation leave credits (available on the first day on a pro-rated basis; up to 10 days of leave encashment is available by year-end)
- 15 sick leave credits (available upon regularization/6 months; pro-rated)
- HMO Insurance for the employee available on Day 1.
- 13th month Pay
- Government Mandated Benefits
- Competitive remuneration
- Annual Merit (Salary) Increase and Annual Performance Bonus

REQUIREMENTS OF THE JOB:
- Filipino or Filipino-Chinese who can speak conversational Mandarin.
- Basic to Conversational in the English Language.
- Highly preferred Fresh Graduates and No Experience is Required
- Graduate of Bachelor’s Degree in any Life Science or Healthcare related Course (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) is a big plus.
- Having Customer Service and Technical Support experience is a big advantage, but no experience is welcome to apply as the training is provided for those willing to undergo training.

RESPONSIBILITIES OF JOB APPLICATION:
- Answer basic Calls and Email inquiries from Chinese Medical Professionals.
- Answer concerns like Usage instructions, Expiration dates and dosages
- Guide partners on the proper usage of medicine and devices
- Provide possible side effects of the medicines
- Forward issues to higher support if considered escalations
- Assist Mandarin patients with questions with accurate responses.

RECRUITMENT PROCESS: (ALL ONLINE PROCESS)
- Paper Screening
- Assessment Schedule
- Initial interview
- Final Interview
- Job offer