Self pay Representative

This role will involve managing inbound and outbound calls to patients, resolving account balances using medical billing systems and payment portals, and processing payments with attention to detail.

Essential Duties & Responsibilities:

Perform inbound and outbound calling to patients.
Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
Perform routine tasks such processing payments with care and attention.
Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
Collect and process upfront deposits or set-up payment arrangements, as required.
Interact with patients and internal departments to ensure proper account handling.
Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
Meet or exceed performance objectives including collection and quality assurance goals.
Minimum Requirements & Competencies:

At least 2 years College Education
1 year of experience in a customer service role.
1 year of healthcare experience, preferred.
Demonstrated experience communicating effectively with a customer and simplifying complex billing.
Demonstrated ability to meet performance objectives.
Ability to handle sensitive information and maintain HIPAA compliance Amount of travel required: None