Spanish call center team lead - Taguig (start ASAP)
Taguig, National Capital Region
Posted 21 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually
Key Qualifications:
Amenable to work in shifting schedules.
Amenable to work ONSITE (BGC Taguig).
Able to start ASAP
Requirements:
A minimum of 4 years with customer service in the BPO/BPM industry
Bachelor's degree in any course
Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
2+ years of experience in leadership roles
Job Responsibilities:
Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
