Helpdesk
Quezon City, National Capital Region
Posted today
- Company:
- TeleEye Philippines, Inc.
- Company Description:
- TeleEye products were first introduced to the Philippines in 1996. It was imported, marketed, distributed and supported in the Philippines by Microserve Computers Co since 1996. Under Microserve, TeleEye products have been successfully installed in more than 1000 companies all over the country. TeleEye clients consist of companies from various industries such as manufacturing, retail, trading, importers, exporters, farms, distribution, logistics, etc. TeleEye products are also available from a network of resellers nationwide. TeleEye Group’s presence in the Philippines has been made stronger by the formation of the TeleEye Philippines Inc. With more than twelve years of experience, the TeleEye products group of Microserve Computers Co., is now represented under the TeleEye Group Philippine branch called TeleEye Philippines Inc. By establishing a branch in the Philippines, TeleEye Group expresses its strong commitment to establish a significant presence in the Philippines. With TeleEye Philippines Inc., TeleEye clients are assured of product quality and availability, product training, product expertise and assured availability of parts and timely service locally. TeleEye Group is proud to be the Total Video Surveillance provider with an established local presence in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
- Respond to help requests via phone, email, or in person
- Record and track issues, concerns, or requests using a log or support system
- Assist users in resolving basic problems related to equipment, tools, or services
- Escalate more complex issues to the appropriate team
- Follow up with users to ensure resolution and satisfaction
- Maintain accurate records of all support activities
- Provide basic guidance or instruction to users when needed
- Assist in organizing and maintaining support materials or resources
QUALIFICATIONS:
- With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.
- Prior experience in a technical support or helpdesk role is an advantage
- Good communication and problem-solving skills
- Computer Literate
- Willing to learn about the tools, systems, or equipment that the company uses.
- Ability to stay calm under pressure and provide friendly service
- Willingness to learn and adapt to different systems or procedures
- Fresh graduates are also encouraged to apply.
- Salary:
- ₱16,770.00 Monthly
