Helpdesk Support
Quezon City, National Capital Region
Posted over 30 days ago
- Company:
- DynamIQ Enterprise Solution Inc.
- Company Description:
- DYNAMIQ ENTERPRISE SOLUTIONS INC. is a Philippine-based professional IT consultancy company that provides the right balance between practicality, innovation and consulting to help businesses resolve challenges in managing their operations.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
○ Provide technical support to SAP Business One users via phone, email, or ticketing system.
○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
○ Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
○ Document all support activities, including issue details, solutions provided, and troubleshooting steps.
○ Assist with user training and onboarding activities related to SAP Business One usage and best practices.
Qualifications:
○ Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses.
○ In-depth knowledge of SAP Business One functionality, modules, and configurations.
○ Strong troubleshooting and problem-solving skills.
○ Excellent communication and interpersonal skills.
○ Ability to work independently and prioritize tasks effectively.
○ Willing to work onsite.
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