Service Manager
Quezon City, National Capital Region
Posted 24 days ago
- Company:
- Norde International Distributors
- Company Description:
- About Norde International Distributors (QL Development, Inc.) ABOUT US Norde International Distributors is Making Digital Happen. Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology. The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business. Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology. The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress. Norde International Distributors continuously go beyond expectation as it make digital possibilities happen MISSION We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: + Delivering great service through our people and processes + Offering relevant solutions through our technologies and innovation + Creating and nurturing mutually beneficial partnerships through commitment and integrity VISION To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. ONE NORDE. ONE TEAM.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Lead all service operations - including customer relations and department budget. Builds and maintains a high performing team.
DUTIES AND RESPONSIBILITIES:
Lead, train, and motivate the technical team.
Optimize repair schedules and control maintenance costs.
Collaborate with clients and AMs on service scheduling.
Ensure timely closure of customer service calls.
Submit reports and documentation for spare part claims.
Drive improvements in KPIs and HP scorecard metrics.
Support strategic planning and departmental goals.
Perform additional duties as assigned by management.
QUALIFICATIONS:
Graduate of Bachelor’s/College Degree in Business Administration, Service Management or any relevant courses
With at least 5 to 6 years of experience in the service industry or relevant experience.
Excellent time management skills and setting priorities.
