Regulatory Compliance Manager (Financial)
Taguig, National Capital Region
Posted 9 days ago
- Company:
- Gratitude Philippines
- Company Description:
- We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To Gain Maximum Output From The Candidate And Everything The Company Has To Offer. Executive Search Gratitude Philippines Recruitment Services That Help Clients Reduce Cost And Time Associated With Hiring The Right Talent. We Understand That Human Resource Is The Pivotal Element In Success Of Any Business, Thus Our Focus Is On Finding Right Candidates Who Can Contribute To Our Client’s Success. Payroll Management & Staffing Our Comprehensively Vetted Recruitment Process Over 14 Years In The Industry Has Equipped Us To Recruit The Right Candidates For Your Company.Our Pan Philippines Presence And Contract Staffing Facilities Give Unparalleled Access To A Vast Base Of Candidates, Who We Rigorously Screen And Evaluate To Ensure The Right Fit Within Your Organization.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
• Standard Delivery Ops Manager role, no domain
• 8 to 12 years of work experience; with 5 to 10 years supervisory experience
• Preferred financial background
Responsibilities:
Manage and Develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)
Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise
Manage to Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
Participate in solution design processes.
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.
Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
• Manage supply and demand, service quality and processes to meet delivery expectations