BPO Senior Team Lead - Cebu - Medical
Cebu, Cebu
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position Overview: Senior Group Lead - Medical Equipment Support (Cebu)**
**Account Type:** Medical Device
**Support Type:** Manages global complaints for both voice and non-voice interactions
**Work Arrangement:** Onsite (Cebu)
**Shift Schedule:** Night Shift | Weekends Off
**Educational Requirements:**
- College Graduate
- Preferred degrees include Life Sciences, Engineering (medical, biomedical, chemistry)
**Requirements:**
- Strong communication skills and stakeholder management capabilities
- Preferred candidates will have experience in complaint handling within medical device or healthcare accounts, but those from telecommunications, sales, or financial backgrounds will also be considered if they meet the criteria
- At least 3 years of operations management experience along with the required degree
- Overall work experience of no less than 7 years in a BPO environment.
