Spanish Bilingual CSR

Description
About this role:

We are seeking a Spanish Bilingual Customer Service Representative.
We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Requirements
Required Qualifications:2+ years of Customer Service in a BPO Company
Desired Qualifications:Completed 2nd year College level, 6 months to 2+ years of Spanish Bilingual Customer Service Representative experience
Job Expectations:

Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
Flexible with work schedule and arrangement
Location: Mckinley Hill, Taguig

Customer Service
Spanish
Call Center
English Language
People Skills